Terms of Service
1. General Terms
This agreement (hereinafter referred to as Agreement) describes the terms and conditions under which the AvanChange multi-currency exchange service is provided, and in accordance with Article 437 of the Russian Civil Code, is an official written public offer addressed to private individuals and legal entities (hereinafter referred to as User) to enter into a Service Agreement with AvanChange on the terms and conditions set forth below.
Before using the AvanChange service, the User is obliged to read in full the terms of the "AvanChange Service Agreement". Use of the services of AvanChange shall only be possible if the User accepts all the terms of the Agreement. The current version of the Agreement is available for public access on the Service Website (www.AvanChange.com).
2. Terms and definitions used in the Agreement
The AvanChange service — is a trademark and business name for the internet exchange, sale and purchase of electronic currencies
The website of the Service is www.AvanChange.com.
User — any individual or legal entity who wishes to use the services of the Service and who has accepted the Agreement in accordance with its terms.
Payment System — is a software product created by a third party, which is a mechanism for accounting monetary and/or other obligations, payment for goods and services on the Internet, as well as the organisation of mutual settlements between its users.
Electronic currency – is a digitally expressed monetary and/or other liability between the developer of this currency and its user
Payment/transaction — is a transfer of electronic and/or other currency from the payer to the recipient.
Customer of the payment system – is a person who has concluded an agreement with the corresponding payment system for the acquisition of property claim rights for it, measured in conventional units accepted in the corresponding payment system
Application – is an expression of the User's intention to use one of the services offered by the AvanChange Service by filling out the electronic form via the Service's website, under the terms described in the Agreement and specified in the parameters of this Application.
Source currency – is an electronic currency that the User wishes to sell or exchange
Source account – is a wallet number or any other indication of the User's account in the Payment system from which the Source currency was sent.
Resulting currency – is an electronic currency that the User receives as a result of the sale or exchange of the Source currency.
Resulting account – is a wallet number or any other designation of the User's account in the Payment system to which the Resulting currency will be sent.
Currency reserve - is an amount of a certain Electronic currency available at the avanchange Service at the time of creating the Application.
Currency exchange - is exchange of electronic currency of one payment system for the electronic currency of another payment system.
Rate — is the value ratio of the two electronic currencies during their exchange
«Instant» — a method of exchanging Electronic Currency, whereby the AvanChange Service undertakes to send (transfer) the amount of the Resulting Currency to the User immediately upon receipt of the Source Currency amount from the User..
Hacker — is a qualified computer trespasser, an intruder who specializes in seeking and using unauthorized access to computer networks or other computerized equipment in order to unlawfully obtain information, gain profit and cause damage..
3. Subject of the Agreement
3.1. The subject of this Agreement is the provision of the following services to the User by AvanChange Service:
3.1.1. electronic currency exchange (Section 6 of the Agreement);
3.1.2. sale of electronic currency to the User (Section 7 of the Agreement);
3.1.3. purchase of electronic currency from the User (Section 8 of the Agreement).
4. Order of the services provision by the Service
4.1 The User may order the services of the Service by submitting an Application via the Service's website.
4.2 The User can manage the transaction process or receive information about the status of the transaction through the user interface on the Service website.
4.3 The Service carries out the execution of the Applications on an irrevocable basis in accordance with the terms and conditions of the corresponding payment systems.
4.4 The Service is not a party to the agreement between the Payment System and the Client of the Payment System and is in no case liable for the actions of the Payment System and its Client. The rights and obligations of the Payment System and its Customer shall be governed by the terms of service of the respective Payment Systems.
4.5 AvanChange Service does not require a certification that the sender and the recipient of the Transaction funds are the same legal entity or individual, AvanChange Service is not a party to the relationship between the sender and the recipient of funds or electronic currency.
4.6 The Service verifies the legality and legitimacy of the User's possession of electronic currencies and/or funds involved in a particular Transaction. When making exchanges via the Service, the User must have the legal origin of funds and adhere to the AML policy.
4.7. The User undertakes to calculate and pay all the taxes required by the tax legislation of the User's location.
4.8. Taking care of the quality of the services provided to the Users, the AvanChange Service undertakes to carry out all activities under this Agreement as soon as possible.
4.9. In case of technical failure or malfunctioning of the payment systems or the exchange service, the payment can be made within 5 minutes to 24 hours, depending on the time of fixing the failure. At the request of the client, the service can make a refund minus a commission if the problem is on the side of the payment system.
5. Price of services
5.1 The Service's fees are set by the Service's management and are published on the Service's website.
5.2 The Service reserves the right to change the exchange rates and the charged commissions unilaterally at any time and notify the Service Users by publishing the information about the changes on the Service website.
5.3 An Application created by the User at the Service website indicates the exchange Rate, the amount of commission charged by the respective Payment system for Exchange method as well as the total amount of the transferred funds and electronic currency.
5.4 The AvanChange service will charge the value of its fee at the time of the relevant Transaction.
5.5 If the application rate does not correspond to the market rate, based on the current CoinMarketCap data, for any reason or if the "Best rate" type was selected - the exchange service has the right to recalculate the application at the current rate or issue a refund to the User. The recalculation is done automatically if the CoinMarketCap exchange rate has changed by more than 0.5-2%. The exchange rate can be changed only while waiting for cryptocurrency or other payment system confirmations. As soon as the necessary number of confirmations is received for the chosen direction, the rate is fixed and does not change any more.
5.5.1 The exchange rate will not change if the "Fixed Rate" exchange method is selected in the Application. Exceptions may be made if the User has paid for the application later than the time allocated to it, in accordance with clause 5.5.3 of this User Agreement.
6. Exchange of the Electronic currency
6.1. By submitting the Application, the User instructs, and the avanchange Service on its own behalf and at the expense of the User commits the exchange of the Electronic currency of one Payment System (Source currency) for the Electronic currency of another Payment system (Resulting currency) chosen by the User.
6.2. The User undertakes to transfer the Source currency in the amount specified in the Application, and the avanchange Service, upon receipt of the relevant Electronic currency, undertakes to transfer the Resulting currency to the User, calculated at the Rate and in accordance with the tariffs of the Service.
6.3 The Service remuneration for the activities mentioned in the clauses 6.1. and 6.4. of the Agreement is shown in the Application and is confirmed by the User by clicking on the "Next" button on one of the pages of the user interface when filling out the Application.
6.4 The Service's obligation to transfer the Electronic Currency to the User shall be deemed fulfilled at the moment the Electronic Currency is debited from the Service's account in the relevant Payment System, which is recorded in the transaction history of the relevant Payment System.
7. Purchase of electronic currency by the User
7.1 By submitting an Application, the User authorises and the AvanChange Service, in its own name and at the expense of the User, performs actions for the purchase and transfer of Electronic Currency to the User.
7.2 The fees of the Service for the activities mentioned in the clause 7.1. The Agreement is stated in the Application and is confirmed by the User by clicking on the "Next" button on one of the pages of the user interface.
7.3. Within 12 hours after receipt of the funds from the User in the amount specified in the relevant Application, the AvanChange Service shall transfer the Resulting Currency to the details and the amount specified by the User in the Application.
7.4 The AvanChange Service reserves the right to cancel an application created by the User for the purchase of Electronic Currency in cash rubles if the payment for such an application is not received at the Service's cash desk within 24 hours from the moment the application was created.
7.5 The AvanChange Service reserves the right to cancel the User's application to buy Electronic Currency for non-cash transactions if the payment for such an application is not received in the Service's current account upon the expiry of 60 hours from the moment the application was submitted.
7.6 In order to prevent fraudulent transactions during online settlements by Visa and MasterCard, the Service has the right to limit purchases of electronic currencies by means of bank cards and sets the following limitations:
- the maximum amount of electronic currencies purchase per day, by one bank card is limited and can be indicated in the order placement form or directly on the payment gateway;
- the maximum amount of buying electronic currencies per month by one bank card is limited and can be indicated in the order placement form or directly on the payment gateway;
7.7 The Service's obligation to send (transfer) the Resulting Currency to the User is deemed fulfilled at the moment the Electronic Currency is debited from the Service's account in the respective Payment System, which is recorded in the transaction history of the respective Payment System
8. Sale of electronic currency by the User
8.1 By submitting an Application, the User orders and AvanChange Service, on its own behalf and at the User's expense, purchases electronic currency from the User and transfers the cash equivalent to the User in the amount specified in the Application.
8.2 Within 3 (three) business days of the receipt of the Source Currency from the User in the amount specified in the respective Application, the AvanChange Service shall deliver the User the equivalent in Russian roubles of the transferred Electronic Currency in the way the User has chosen when submitting the Application.
8.3 The amount of the Service's remuneration for the activities described in section 8.1.
8.3 The amount of the remuneration for the actions, stated in the Agreement, is indicated in the Application and confirmed by the User by clicking on the button "Next" on one of the pages of the user interface.
8.4 The Service's obligation to pay the money equivalent in Russian rubles of the transferred Electronic Currency is fulfilled at the moment the corresponding amount is debited from the Service's bank account.
8.5 In case the User has not received the equivalent amount in Russian rubles due to the User's fault within two days after the payment has been made, AvanChange Service reserves the right to return the Electronic Currency to the User's original account minus the Payment System Fee, if any.
9. Cryptocurrency exchange
9.1. Cryptocurrency exchange applications for Ethereum, Bitcoin, USDT Tether ERC20, USDT Tether OMNI, TrueUSD, Monero, TestCoin, Ripple, Paxos, Cardano, Polkadot, Binance Coin, Litecoin, Chainlink, Stellar, Bitcoin Cash, Dogecoin, USD Coin, Uniswap, Aave, Wrapped Bitcoin, EOS, Cosmos, Bitcoin SV, TRON, Avalanche, NEM, Tezos, IOTA, VeChain, Synthetix, THETA, Maker, Neo, Algorand, Solana, SushiSwap, Dash, Elrond, USDT Tether TRC20 ("Give Back") are payable and are executed when the transaction receives at least 1 confirmation. Full list of available cryptocurrencies.
9.2. Payments on applications with cryptocurrencies Ethereum, Bitcoin, USDT Tether ERC20, USDT Tether OMNI, TrueUSD, Monero, TestCoin, Ripple, Paxos, Cardano, Polkadot, Binance Coin, Litecoin, Chainlink, Stellar, Bitcoin Cash, Dogecoin, USD Coin, Uniswap, Aave, Wrapped Bitcoin, EOS, Cosmos, Bitcoin SV, TRON, Avalanche, NEM, Tezos, IOTA, VeChain, Synthetix, THETA, Maker, Neo, Algorand, Solana, SushiSwap, Dash, Elrond, USDT Tether TRC20 ("Give back"). Full list of available cryptocurrencies.
9.2.1. In order to complete an exchange transaction quickly, we advise setting a recommended network fee to confirm the transaction in the first block and reduce waiting times.
126.96.36.199. The request payment amount is reserved for 1 hour from the time the request is created, but can be adjusted in certain cases (see clause 9.2.2). If the payment on the request is received 1 hour after the creation of the request, the exchange may be performed with some delay, depending on the availability of the necessary currency reserve.
9.2.2. The service recalculates the payment amount at the current exchange rate based on the chosen direction of the exchange: if the application transaction is received after the time allotted for payment;
if the application transaction is received on time but has not received the required number of confirmations after the time allotted for payment;
if the payment has not been made after the time allotted, from the time the application was created, due to an incorrect account of the recipient or restriction on receiving funds from the recipient;
if the referral exchange rate (based on Coinmarketcap), at the time of the application payment, has changed by more than 0.5%. In this case, the amount of payment can be recalculated both in your favour and in favour of the service, depending on which way the exchange rate changed sharply. Payment on the exchange request is made on the basis of the recalculated amount;
in all other cases there will be no recalculation;
the service reserves the right to execute the request at the current exchange rate at the time of the actual payment.
9.2.3. An exchange request, the payment for which was received after the time allowed for payment, is paid back, provided the User has contacted the Support service.
9.2.4. The Service returns the funds received less the commission of the payment system if the User is not satisfied with the exchange rate subject to The User does not agree with the exchange rate under the condition of contacting the support service.
9.3. Receipt of exchange funds for the cryptocurrencies Ethereum, Litecoin, Ethereum Classic, Dash, Zcash, BitcoinCash, Ripple, NEO, EOS ("Receive") can take from 5 min up to 12 hours.
9.4. In case of high workload or technical failures in the cryptocurrency network (Bitcoin, Ethereum, Litecoin, Ethereum Classic, Dash, Zcash, BitcoinCash, Dogecoin, Ripple, NEO, EOS) for reasons beyond the control of the Service, the delivery time to the recipient's account may reach 48 hours.
9.5. Requests for exchange with cryptocurrencies ("Give back") paid for an amount less than the minimum allowed by the website and/or the minimum recommended commission of the payment system shall not be fulfilled and shall not be refunded.
9.6. If you paid for an exchange with cryptocurrencies Bitcoin, Ethereum, Litecoin, Ethereum Classic, Dash, Zcash, BitcoinCash, Dogecoin, Ripple, NEO, EOS ("Give Back"), but money is not received on our service account after 6 hours (for Tether ERC20 - 3 hours), report it to our support. When contacting us, user is obliged to provide a screenshot of the transfer from his wallet or exchange. The screenshot must show the date of the transfer and the address of the recipient. After the User has contacted our support team and confirmed the transfer with a screenshot, the payment address will be archived. If the User has not contacted the support team between between 6 and 12 hours (3 and 6 hours for Tether ERC20) from the creation of application, AvanChange reserves the right not to execute the exchange paid with delay of more than 12 hours (6 hours for Tether ERC20).
9.7. AvanChange Team is not responsible for funds transfers to details without a MEMO/Tag/Comment. Funds sent without MEMO/Tag/Comment are subject to manual recovery. Technical support will charge between $10 and $30 for the funds recovery, as it requires additional resources of the company.
10. Enforcement of the Agreement
10.1. This Agreement is deemed to be concluded on the terms of the public offer accepted by the User when completing the Application.
10.2. The public offer is recognized as information about the parameters and conditions of the Application displayed by the AvanChange Service.
10.3. The acceptance of the public offer is the acceptance by the User of actions to complete the Application that confirm his or her intention to use the avanchange services on the terms described in this Agreement and specified in the Application.
10.4. The date and time of acceptance, as well as the parameters of the conditions of the Application are recorded by the avanchange Service automatically at the moment of completion of the application.
10.5. The agreement shall come into force once the application is completed. The user has the right to refuse from performing the transaction on the Application before paying for the Transaction. The User's acceptance period is 24 hours from the moment of completion of the Application.
11. Responsibilities of the Parties
11.1. The AvanChange Service is responsible to the User in the amount not exceeding the amount of funds or Electronic currency entrusted by the User.
11.2. The AvanChange Service is not responsible for any malfunctions, errors or failures in the operation of the software and/or hardware that support the operation of the avanchange Service arising for reasons beyond the control of the AvanChange Service, as well as the related User's losses.
11.3. The AvanChange Service provides only services of the exchange, purchase and sale of Electronic currencies. The AvanChange service in no way accepts payment in favor of any third parties and also prohibits the exchange to the wallets/accounts that do not belong to the User. The AvanChange service does not enter into any partnership relations, does not conclude any contracts with payees for their goods or services, and is totally against such relations. The AvanChange service cannot be used as an intermediate service for mutual settlements between the buyer and the seller (the customer and the performer, etc.).
11.4. The AvanChange Service is not responsible for the User's losses caused by illegal actions of third parties.
11.5. The User bears all responsibility for the reliability of the information specified when completing the Application. If the User has not specified some data or specified it incorrectly, the AvanChange Service is not responsible for the User's losses incurred as a result of the mistake.
11.6 It is prohibited to have more than one active account (multi-account, multi-account) in the AvanChange service. The user account must be in a single instance with valid data.
11.7. The Parties are exempted from liability for full or partial non-fulfillment of their obligations under the Agreement, if it was a consequence of force majeure circumstances that arose after the Agreement entry into force, as a result of extraordinary events that could not be foreseen and prevented by reasonable measures.
11.8. In other cases of non-fulfillment or improper fulfillment of their obligations under the Agreement, the Parties are liable in accordance with the legislation of the Russian Federation, subject to the terms of the Agreement.
12. Other provisions
12.1. The AvanChange Service has the right to unilaterally amend the Agreement by publishing changes on the Website of the System. The amendments enter into force at the moment of publication, unless another period of entry of the amendments into force is determined additionally when they are published.
12.2. The AvanChange Service reserves the right to suspend the execution of such transactions in case of suspicious activities during the User's application procedure in order to avoid damages caused by hacker attacks until the identification of the reasons for such activities.
12.3/ The AvanChange Service reserves the right to refuse the execution of the transaction of exchanging, buying and selling electronic currencies, if the transfer of the Source Currency to the Service account was made without application through the user interfaces of the Service website.
The electronic currency transferred to the corresponding accounts of the Service without making an application through the user interfaces on the Service Website may be returned to the user upon request, subject to deduction of the Payment System Fee, if any.
12.4. The AvanChange service has the right to cancel the Application created by the User if within one hour the User has not received the Resulting currency in the amount specified by User in the Application, i.e. the User has not paid for the Application.
12.5. The AvanChange Service reserves the right to send the User information on the status of the exchange process to the specified e-mail address, as it is an integral part of the successful completion of the exchange.
12.6. All disputes and disagreements that have arisen or may arise from this Agreement shall be resolved through negotiations on the basis of a written application of the User. Upon receiving a claim from the User, the AvanChange Service must satisfy the claims or send a motivated refusal to the User within 15 (fifteen) days. All necessary documents must be attached to the reply. If the dispute is not resolved under the complaint procedure within 60 (sixty) days, either Party may seek to resolve the dispute in court at the location of the User.
12.7. The place of conclusion and execution of the Agreement shall be Moscow, Russian Federation.
12.8. If threats of material or reputational damage are detected, The Service may refuse to carry out Transactions on the Website and also block the User's access to the Website.
12.9. The AvanChange Service has the right to block the User's transaction in order to prevent fraudulent or other actions that may cause financial and reputational damage to the Service or the User.
12.10. In case the Client has noticed a discrepancy with the broadcasting of the rates on the monitors. The Client is obligated to inform the technical support of the Service. He can be rewarded with a loyalty program upgrade. In case a Customer has exploited a technical failure on the AvanChange exchanger side and the exchanger will suffer financial or reputation losses. These actions will be considered as a fraud. The customer will be blocked and all pending applications can be held back to compensate for the loss of the service.
13. Risk notification
The offered goods and services are not provided by order of a person or enterprise operating the WebMoney Transfer System. We are an independent entity providing services and making independent decisions on prices and offers. Companies that operate the WebMoney Transfer system do not receive commissions or other remuneration for their participation in the provision of services and do not bear any responsibility for our activities. Verification done by WebMoney Transfer, only confirms our contact details and identity. It is carried out at our discretion and does not mean that we are in any way connected with the sales of system operators. It does not mean that we are in any way connected with the sales of WebMoney system operators.
14. Final provisions
By acceding to this Agreement and submitting data on the AvanChange Website, by filling in the form fields, the Customer 14.1. Confirms that all the data provided by him/her is his/her own.
14.2. Confirms and acknowledges that he/she has carefully read the Agreement and the terms of processing of his/her personal data, which he/she states in the form fields, and that the Agreement text and the terms of processing of personal data are clear to him/her.
14.3. Consents to the processing of personal data provided by the website for the purpose of entering into and executing this agreement between it and the website.
14.4. Agrees to the terms of processing of personal data.
14.5. Agrees to the terms of the AML/KYC